Disable ’Set default Letterhead’, but previous letterhead is still used

  • 28 Jun, 2011

A customer would like  to set “No Letterhead” and prevent changes for all users using policies but it not work.

I found a SPR LMAN6H6HB7 and the workaround is:

the  "No letterhead" setting does go into effect correctly if it's changed to 'set value when modified' and changed back to 'set value and prevent changes.

1- go to the Policy Settings document and edit it
2- change from " Set Value and prevent changes" to "Set value whenever modified" , save & Close
3- Control&Shift&F9 to refresh the views
4- Go back to the Policy setting and edit the document, Set this time back to " Set Value and prevent changes"
5- Push the policy now to users, " tell adminp process mail"
6- Restart notes client, authenticate with server and check letterhead

and it works :-)

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