| When troubleshooting a Notes client problem, a troubleshooting technique consists of performing a clean reinstall of the Notes client. A clean reinstall of the Notes client is a logical next step if running setup again does not fix the problem. This information is from TN1245159
To perform a clean reinstall of the Notes client, complete the following steps: 1. Backup key Notes files by copying them to a folder that is located outside the current Notes installation. A list of key files to save or backup can be found in the Lotus Notes Help topic “Important Notes files to save or backup.” For your convenience, this list is repeated below. 2. Uninstall Notes using the Add or Remove Programs utility (to remove Program files and the Registry entries). 3. Delete the Notes folder and all folders within it (to remove Notes data files). 4. Reinstall the Notes client. 5. Replace key Notes files (from Step 1) to their original location. Additional Information When Notes is uninstalled using Add/Remove programs in Control Panel, these things happen:
The Notes folder, the data directory, and all files modified after the install (such as those created or modified during Setup or subsequently by a user) remain on the system. The goal of performing a clean reinstall is to remove any ambiguity about whether a file from the original install is causing a problem. Therefore, you must be absolutely thorough when performing a clean reinstall. For this reason, the removal of any leftover files is required. Copy of Help topic: “Important Notes files to save or backup” The following is a list of Notes files that you may want to save or backup in case you ever need to uninstall Notes and then reinstall it at another time. Note You may not have all of these files.
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